Returns Policy

Our Returns Policy

In general we cannot accept returns. All items are checked before dispatch. If you order one of our 8x10’s they will be posted back in a toploader and cardboard envelope. If you have posted an item to us then it will be returned in the same packaging (if still fit for purpose). We only accept returns if the item is damaged in transit or faulty, in which case we would take the item back and a straight like for like replacement would be issued.

When Posting Items To Us Please Follow These Instructions:

Please add a post-it note with your name and address to the back of your item. If we can’t identify the item it will greatly delay you receiving it back
Items are sent to: Monopoly Events Send-In, Unit 2, Bowlers Exhibition Centre, Longbridge Road, Trafford Park, Manchester, Greater Manchester, M17 1SN, United Kingdom
Please add post it notes or notes fastened with masking tape for any requests, such as signature location, quotes, personalization etc…
Try to reduce the size of the parcels where possible. Posters to be folded (if possible), or rolled into tubes.
Ideally use bubble wrap and not pieces of foam packaging which are messy for us and the signer.
Please add your name and address to the outer packaging. Please don’t just write a house number and postcode, it makes it challenging to find your correct address. For international orders please include the region you are posting from.
Remember any Funkos must be posted flat - case only.
We will contact you if the item isn’t received a couple of weeks before the convention, ideally you don’t need to email us asking if we received it as it reduces our admin.
If you’re ordering for multiple guests its fine to send them in one parcel. But please package them separately within that parcel as they will be separated and sent to different addresses and we prefer to use your packaging, not our own.

What Should I Do If I Receive An Incorrect Item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease, and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What Should I Do If My Item Is Damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

You can contact us by e-mail at merchandise@monopolyevents.co.uk. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

How Do I Report A Fault With My Product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this, we ask that you contact us by e-mail at merchandise@monopolyevents.co.uk. Please provide details of the fault and where possible attach pictures to your message.

Will You Refund My Postage Costs To Return An Item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

If we sent you the wrong item
If the item is damaged or faulty

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.